Terms of Service
Welcome to Meal Metric. These Terms of Service govern your access to and use of our digital platforms, including the website and the Tiffin Hub operating ecosystem, managed by Meal Metric Private Limited.
Last Updated: August 2026 • CIN: U73100UP2025PTC218XXX
Partner Operating Standards
Kitchen partners agree to adhere to FSSAI hygiene guidelines, maintain accurate daily menu schedules, and fulfill accepted meal subscriptions with fresh, high-quality ingredients.
Subscription & Wallet Policy
Subscribers can pause or adjust daily meals with 2-hour advance notice. Unused prepaid balances are retained securely in your Tiffin Hub Wallet for carry-forward usage.
1. Platform Role & Service Model
Meal Metric provides technology infrastructure, customer discovery, digital ledgers, and logistics coordination connecting verified kitchen partners with recurring daily diners.
2. Monetization & Pricing
Kitchen partners operate on a simple model: a nominal fixed monthly activation fee plus a flat platform micro-fee per successful tiffin delivery. There are zero hidden percentages or registration penalties.
3. Hygiene & Quality Commitment
All listed kitchens undergo our 7-point hygiene verification framework. Kitchens found non-compliant with standard safety standards are subject to immediate review and suspension.
4. Cancellations & Refunds
Paused tiffins are automatically credited back to the customer's Tiffin Hub Partner/Diner Wallet. In cases of unfulfilled deliveries or quality concerns, instant wallet reconciliations or refund requests are processed via customer support.
5. Contact & Grievance Redressal
For questions or grievance redressal regarding these terms, please contact:
Meal Metric Private Limited • Iglas, Aligarh, Uttar Pradesh – 202124, India
Email: Mealmetricprivatelimited@gmail.com • Phone: +91 90686 09002